Jono Bacon
Creating Team and Organizational Culture, Uncategorized

The Power of Communities with Jono Bacon – #198

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A community is a group of people who get together for a shared mission and are a network of experiences. Yet, it’s hard work to get build these communities. Jono Bacon is the author of People Powered: How Communities Can Supercharge Your Business, Brand, and Team. He joins Kevin to discuss why and how you bring people together. You can have communities within your organization and communities designed to build up your organization. Communities have the potential to grow your reputation, reduce customer service issues, produce content, and provide meaningful relationships with your customers. Jono shares examples of how to build a community and emphasizes that individuals want a sense of belonging and want do know they are doing meaningful work, so when building your community you need to define the value for the individual and the value for your organization.

A community is a group of people who get together for a shared mission and are a network of experiences. Yet, it’s hard work to get build these communities. Jono Bacon is the author of People Powered: How Communities Can Supercharge Your Business, Brand, and Team. He joins Kevin to discuss why and how you bring people together. You can have communities within your organization and communities designed to build up your organization. Communities have the potential to grow your reputation, reduce customer service issues, produce content, and provide meaningful relationships with your customers. Jono shares examples of how to build a community and emphasizes that individuals want a sense of belonging and want do know they are doing meaningful work, so when building your community you need to define the value for the individual and the value for your organization.

In this episode, Jono looks at 1. Types of communities. 2. Phases of the community journey. 3. Business integration and communities.

Quote Image: Fundamentally, we’re a social animal. Said by Jono Bacon on The Remarkable Leadership Podcast

Remarkable Dialogue

Ask yourself: Do you know why you do the work you are doing?

Leave your answer in the comments below.

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Coaching, Lessons from Leaders, Uncategorized

Leader Farming with Zach Thomas – #197

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We use analogies all the time when we look at developing talent in our organizations. Zach Thomas is not only a farmer, but he grows people as well. Zach is a West Point grad., served as an Army Ranger instructor, and a college pastor. Today, Zach is the owner/operator of a Chick-fil-A franchise and author of Leader Farming: Growing Leaders to Grow Your Business. He had an “aha” moment when he looked at his leadership approach. He recognized the tough guy approach nor the love everybody and they will do the right thing approach were working. Zach and Kevin discuss the need for standards and boundaries in leadership. Zach shares a leadership strategy to balance results and relationships. This strategy addresses engagement, turn-over, and development of your team. Zach believes leaders should make a difference in the lives of their team and grow them to be the best version of themselves.

We use analogies all the time when we look at developing talent in our organizations. Zach Thomas is not only a farmer, but he grows people as well. Zach is a West Point grad., served as an Army Ranger instructor, and a college pastor. Today, Zach is the owner/operator of a Chick-fil-A franchise and author of Leader Farming: Growing Leaders to Grow Your Business. He had an “aha” moment when he looked at his leadership approach. He recognized the tough guy approach nor the love everybody and they will do the right thing approach were working. Zach and Kevin discuss the need for standards and boundaries in leadership. Zach shares a leadership strategy to balance results and relationships. This strategy addresses engagement, turn-over, and development of your team. Zach believes leaders should make a difference in the lives of their team and grow them to be the best version of themselves.

In this episode, Zach discusses 1. F.A.R.M. Strategy. 2. Seasonal growth mindset. 3. Embracing turnover.

Quote Image: Risk-taking is the only path to true, authentic leadership.

Remarkable Dialogue

Ask yourself: When is your winter? How can you grow?

Leave your answer in the comments below.

This episode is brought to you by…

Coaching with Confidence, Kevin’s workshop, designed to help leaders build confidence in coaching for stronger and more effective teams.

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Personal Leadership Development, Uncategorized

Your Customer Service Playbook with Micah Solomon – #196

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Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience.

Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience.

In this episode, Micah discusses 1. Customer service culture. 2. Hiring for customer service (WETCO). 3. The power of WOW.

Quote Image: Every individual customer is irreplaceable. Said by Micah Solomon

Remarkable Dialogue

Ask yourself: Are you putting your customers at the center?

Leave your answer in the comments below.

This episode is brought to you by…

Unleashing Your Remarkable Potential, Kevin’s free weekly e-newsletter. It’s full of articles and resources to help you become a more confident and successful leader.

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Additional Leadership Resources

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Jack Modzelewski
Leadership Communication, Personal Leadership Development, Uncategorized

Leadership, Communication and Credibility with Jack Modzelewski – #195

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Leadership and communication go hand in hand and most organizations are looking to improve communications with their teams. Jack Modzelewski is the author of Talk is Chief: Leadership, Communication and Credibility in a High-Stakes World and joins Kevin to discuss culture, communication, storytelling, and crisis management. Whether they realize it or not, Jack believes leaders are chief credibility officers. They create the communication culture in the organization. Leaders need to be themselves and bring all their experiences into communication, regardless of level. This is especially true in times of crisis or change. Executive communication should not only address the change but should include milestones and personal benefit.

Leadership and communication go hand in hand and most organizations are looking to improve communications with their teams. Jack Modzelewski is the author of Talk is Chief: Leadership, Communication and Credibility in a High-Stakes World and joins Kevin to discuss culture, communication, storytelling, and crisis management. Whether they realize it or not, Jack believes leaders are chief credibility officers. They create the communication culture in the organization. Leaders need to be themselves and bring all their experiences into communication, regardless of level. This is especially true in times of crisis or change. Executive communication should not only address the change but should include milestones and personal benefit.

In this episode, Jack shares his thoughts on 1. Storytelling and sizzle. 2. Listening and communication. 3. Change communication. 4. Crisis management.

Quote Image: Part of communication for leaders of an organization is deciding who do we have to have a relationship with.

Remarkable Dialogue

Ask yourself: Are you using “for example” in your communication?

Leave your answer in the comments below.

Additional Leadership Resources

This episode is brought to you by…

From Manager to Remarkable Leader, Kevin’s flagship workshop based on his proven leadership model.

Learn More

Subscribe to the Podcast

Don’t miss an episode! Subscribe to this podcast through the options below.

Leave a Review

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Lessons from Leaders, Personal Leadership Development, Uncategorized

Agility with Leo Tilman and General Charles Jacoby – #194

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Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors o Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined forces to assess agility in organizations. They recognize it is more than just having the right people doing the right job but being purposeful and decisive in initiatives. They also understand, there is a certain amount of risk associated with the unknown and risk intelligence is crucial for you and your leaders to develop an understanding of the factors that can impact your organization

Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors of Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined forces to assess agility in organizations. They recognize it is more than just having the right people doing the right job but being purposeful and decisive in initiatives. They also understand, there is a certain amount of risk associated with the unknown and risk intelligence is crucial for you and your leaders to develop an understanding of the factors that can impact your organization.

In this episode, Jacoby and Tilman share 1. Their definition of agility and why it is more than a buzzword. 2. The difference between strategic and tactical agility. 3. The risk formula.

Quote image: A senior leader's job is they own risk and they decide to share risk and where they decide to share risk.

Remarkable Dialogue

Ask yourself: Can agility take place in your organization?

Leave your answer in the comments below.

Additional Leadership Resources

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