We have the tools for accounting principles, and these have remained unchanged for years. Yet we have no real tool to measure customer loyalty, and every bit of cash flow starts with cash from the customer’s pocket. Kevin is joined by Rob Markey. He is the author of a new Harvard Business Review article on […]

Have you had the opportunity to walk in an elementary school and witness the joy, the curiosity, the childlike wonder? Today, we are missing a piece of that of wonder. We can list the reasons why we’ve lost it and it‘s more important to recognize we can get that optimism back. John O’Leary believes in […]

Are you innovative or do you leave that to other people? Tamara Ghandour discovered that innovation was something we all can do. Further, it’s not if we innovate, but how we innovate (we are all unique). Tamara created The Innovation Quotient Edge (IQE) (available on her website), which reveals your unique Everyday Innovator style and […]

There has been much research focused on what leaders need to be effective. Ryan Gottfredson asked, how do we capture the being element of leadership? In other words, what is the mindset? Ryan is a consultant, professor, and author of Success Mindsets: The Key to Unlocking Greater Success in Your Life, Work, & Leadership. Kevin […]

Dr. Wayne Baker has found that most people are willing to help, and most people don’t ask for what they need. This may be because we believe that others can help us, or it will make us appear weak. Wayne is a professor at the University of Michigan and the author of All You Have […]