The Remarkable Leadership Podcast

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Kevin Eikenberry
Hi, I'm your host, Kevin Eikenberry, and usually these episodes are about me sharing a short piece of information with you or bringing on a guest. But for the next six weeks, as a part of this very special series called The Evolving Workplace, I'll be handing the mic over to Wayne Turmel. Wayne's been my coauthor of the long distance leader, twice the long distance teammate in the long distance team, and he's been the host of an ongoing podcast called Long Distance Work Life Podcast, which has just come to a close, although all those episodes are worth your time, go to Long Distance worklife.com to learn more.

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Kevin Eikenberry
In this series, Wayne will give new context and new ideas for us as leaders to understand the evolving workplace and how we can lead our organizations and teams through it. I hope you will enjoy all of these episodes in the series, and I hope you'll continue to enjoy everything else we bring you on the Remarkable Leadership Podcast, and now here's Wayne.

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Wayne Turmel
Where we are now.

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Wayne Turmel
How the heck we got here. Where we think things are going. And it's important because we are in the middle of one of the most seismic changes in what it means to work and to have a job and to.

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Wayne Turmel
Work for somebody.

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Wayne Turmel
Else. Probably. We've seen in the last nine years, since the 1920s and 30s. And so we hope that this is a very nonacademic look. It's very casual, but we hope that it gives you some insight and some perspective on what the heck's going on out there. I believe.

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Wayne Turmel
Personally, you can't know where you're going.

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Wayne Turmel
If you don't know where you've been.

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Wayne Turmel
So we're going to start.

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Wayne Turmel
With kind of the beginnings.

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Wayne Turmel
Of remote work.

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Wayne Turmel
And hit the.

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Wayne Turmel
Major milestones.

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Wayne Turmel
And what that has meant in the change.

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Wayne Turmel
If you hear your parents or your.

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Wayne Turmel
Grandparents complaining and.

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Wayne Turmel
Not understanding.

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Wayne Turmel
Why work is what it is.

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Wayne Turmel
There's a good reason for that.

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Wayne Turmel
So we're going to go back to about 1990 now.

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Wayne Turmel
Yes, we've had remote work before that you have heard me.

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Wayne Turmel
Say many times that.

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Wayne Turmel
You know, the first marathon.

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Wayne Turmel
Was run because we didn't have email. Somebody was sending a message.

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Wayne Turmel
From the Battle of Thermopylae.

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Wayne Turmel
To Athens and, you know, that was the only way to do it. We've had.

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Wayne Turmel
Remote.

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Wayne Turmel
Work. Genghis Khan ruled half.

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Wayne Turmel
The world.

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Wayne Turmel
And never held a WebEx meeting. But think about night 1890. If you were even alive then. And if you weren't, don't tell me. This is kind of the beginning of my adult career. And so if you think back to 1990, what was or we had landlines, instantaneous communication was basically telephone.

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Wayne Turmel
Or fax.

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Wayne Turmel
Machines. Very few people had them at home. The internet was still in the hands of geeks and scientists. People didn't have internet in their homes. If people had.

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Wayne Turmel
Computers, they were.

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Wayne Turmel
Huge, clunky things with.

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Wayne Turmel
Monochrome.

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Wayne Turmel
Screens and even the heads of IBM.

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Wayne Turmel
Were.

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Wayne Turmel
Saying, you know, nobody's going to need a computer at home.

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Wayne Turmel
What little remote work.

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Wayne Turmel
Existed was largely salespeople. We had a sales.

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Wayne Turmel
Person.

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Wayne Turmel
In a.

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Wayne Turmel
Territory.

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Wayne Turmel
Maybe because most sales.

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Wayne Turmel
Calls were done in person.

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Wayne Turmel
So it was, you know, not often, but.

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Wayne Turmel
We were starting.

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Wayne Turmel
To investigate the idea, particularly in sales again, of could somebody.

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Wayne Turmel
Work unsupervised away from everybody.

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Wayne Turmel
Else and still.

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Wayne Turmel
Be productive?

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Wayne Turmel
The big.

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Wayne Turmel
Watershed.

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Wayne Turmel
Year, and this is kind of a sneaky big deal, was 19.

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Wayne Turmel
93. A couple.

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Wayne Turmel
Of things happened in 1990.

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Wayne Turmel
Three. First of all, big corporations.

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Wayne Turmel
IBM in particular, was experiment with the idea of allowing people.

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Wayne Turmel
To work from.

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Wayne Turmel
Home at least part of the time so that they could do deep thought analysis.

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Wayne Turmel
Work away.

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Wayne Turmel
From the hubbub of the office. That was the plan. Now, this was helped by the fact that in 1992, IBM released the ThinkPad, which was.

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Wayne Turmel
The first portable computer.

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Wayne Turmel
One hesitates to call it a laptop, because if you had one of these bad boys, you know that it was big and heavy and clunky. And since.

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Wayne Turmel
You probably didn't have internet.

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Wayne Turmel
Access in 1992, it was essentially.

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Wayne Turmel
A big word.

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Wayne Turmel
Processor.

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Wayne Turmel
Most of the early adopters were either salespeople who were constantly traveling for work, or senior managers who were traveling the country, region to region.

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Wayne Turmel
Email was starting to be a thing, but was still being used sparingly.

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Wayne Turmel
And there were.

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Wayne Turmel
Two critical things that created a huge, huge watershed.

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Wayne Turmel
The first was Microsoft.

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Wayne Turmel
6.0 was.

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Wayne Turmel
Released.

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Wayne Turmel
And that made things like.

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Wayne Turmel
Word processing, color, the introduction of PowerPoint.

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Wayne Turmel
All of the tools that we.

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Wayne Turmel
Use in our everyday.

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Wayne Turmel
Work when we came out in its.

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Wayne Turmel
Very roughest form in 19.

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Wayne Turmel
90.

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Wayne Turmel
Three.

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Wayne Turmel
And that allowed normal people access to.

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Wayne Turmel
Word processing.

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Wayne Turmel
Without having to know codes and, and, you know, control alt something.

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Wayne Turmel
Or other in order to indent a paragraph.

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Wayne Turmel
The other thing was that America Online in 1993 started sending out free disks to people. And if you have never experienced the joy of using.

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Wayne Turmel
Your telephone.

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Wayne Turmel
Line, you couldn't be on the phone at the same time you use the internet. But all of a.

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Wayne Turmel
Sudden everybody's grandma.

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Wayne Turmel
Could access the internet. Not that there was a lot to access and email between human beings on a personal basis started, and the consumer adoption of Microsoft and AOL and Apple doing its thing about this time really, really changed the way people thought about work. And it made it possible to.

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Wayne Turmel
Work almost.

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Wayne Turmel
Anywhere, at least in theory. Now there's something. If you read the article on.

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Wayne Turmel
Our blog.

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Wayne Turmel
At Kevin.

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Wayne Turmel
Icon Barry dot.

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Wayne Turmel
Com, there's something that wasn't discussed in the.

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Wayne Turmel
Article.

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Wayne Turmel
That I think is.

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Wayne Turmel
Worth talking.

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Wayne Turmel
About. And that's this.

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Wayne Turmel
Prior to the introduction.

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Wayne Turmel
Of laptops and.

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Wayne Turmel
Easy word.

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Wayne Turmel
Processing software and the like, the way.

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Wayne Turmel
We worked was very.

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Wayne Turmel
Different.

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Wayne Turmel
Offices were important.

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Wayne Turmel
Because managers, executives and salespeople did not do their own admin work. There was usually one.

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Wayne Turmel
Secretary or.

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Wayne Turmel
Admin.

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Wayne Turmel
For every million dollars of.

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Wayne Turmel
Revenue, which meant that most offices had people whose.

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Wayne Turmel
Job it was to write.

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Wayne Turmel
Correspondence and take care of the nuts and bolts, while.

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Wayne Turmel
People were allowed to.

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Wayne Turmel
Do the job for which they were hired. And if you don't remember the chaos of salespeople who had always had.

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Wayne Turmel
Secretaries.

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Wayne Turmel
And then suddenly allowed to.

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Wayne Turmel
Write their own.

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Wayne Turmel
Email unedited and send things out and.

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Wayne Turmel
Build their own.

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Wayne Turmel
Presentations when before that had been in the hands of professionals. It was pretty chaotic. And not only was the quality.

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Wayne Turmel
Of the work.

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Wayne Turmel
Somewhat suspect, but all of a sudden managers, executives, less executives because a lot of them still have admins. But but salespeople, people suddenly had to do their own admin work, work that had been done by somebody else. And while the.

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Wayne Turmel
Computers and such allowed.

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Wayne Turmel
Productivity overall to go up, we were spending a lot less time doing.

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Wayne Turmel
The jobs for.

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Wayne Turmel
Which we were hired. And this is also a huge change in the way.

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Wayne Turmel
Corporations were structured.

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Wayne Turmel
And let me tell you, this, it might not seem a big deal. Oh, we don't have secretaries. We don't have admins. In 1990, six point.

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Wayne Turmel
1% of the workforce were secretaries and.

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Wayne Turmel
Had by 2020, that number was less.

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Wayne Turmel
Than 2%. There's an entire job category that disappeared.

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Wayne Turmel
So yes, technology allowed us to change how quickly we.

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Wayne Turmel
Could work and how.

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Wayne Turmel
Productive we could be, but we also.

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Wayne Turmel
Found ourselves.

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Wayne Turmel
Doing a lot of jobs that.

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Wayne Turmel
For.

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Wayne Turmel
Years had been done by somebody else. And so that changes the way we work. On the one hand.

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Wayne Turmel
We were doing a lot of grunt work and admin.

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Wayne Turmel
That we could probably lived without. On the other hand, we could.

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Wayne Turmel
Work faster and we could work from.

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Wayne Turmel
Anywhere because we didn't have.

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Wayne Turmel
That extra layer of workers.

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Wayne Turmel
A couple of other things happened by 1999.

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Wayne Turmel
5% of the workforce.

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Wayne Turmel
Was working from home. At least part of the time, internet speeds were picking up. And in 1999, WebEx became available. And this was a huge deal. I remember watching Oprah Winfrey in 1999 explained to.

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Wayne Turmel
Every housewife.

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Wayne Turmel
In America that you could have a video call.

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Wayne Turmel
For free.

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Wayne Turmel
With anybody on the planet, anywhere, at any time. I mean, this was the stuff of science fiction. This was The Jetsons, and suddenly it was available to everybody. And this, as you can imagine, really started to blow things up. So the ability to.

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Wayne Turmel
Work from.

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Wayne Turmel
Anywhere have.

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Wayne Turmel
Good internet.

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Wayne Turmel
Access. The introduction of webcams really only dates back to 1999.

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Wayne Turmel
And really.

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Wayne Turmel
2000 2000 was.

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Wayne Turmel
The first.

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Wayne Turmel
Laptops that had cameras built into them. You know, so the age of asking, do I have to be on camera had begun, but that was only 20.

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Wayne Turmel
Four years ago. And while there's no hard.

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Wayne Turmel
Evidence, my gut tells me in anecdotally this is when people.

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Wayne Turmel
Realized.

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Wayne Turmel
They could get a lot more done outside of the office. So things like, I have a sick kid.

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Wayne Turmel
Can I work from.

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Wayne Turmel
Home today?

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Wayne Turmel
Bad weather.

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Wayne Turmel
I don't feel great. I'm going.

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Wayne Turmel
To work from home.

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Wayne Turmel
Because I have the sniffles. All of that.

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Wayne Turmel
Became more common.

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Wayne Turmel
And that was kind of the introduction of stealth.

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Wayne Turmel
Remote work.

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Wayne Turmel
If you will. The interesting thing by 2008, for.

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Wayne Turmel
The first.

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Wayne Turmel
Time, laptops outsold desktop computers. Think about the implications.

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Wayne Turmel
Of portability of our.

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Wayne Turmel
Equipment became the standard in a.

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Wayne Turmel
Lot of organizations.

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Wayne Turmel
And that's the kind of watershed moment where you get these quantum leaps in what happens by 2013, nearly 20%.

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Wayne Turmel
Remember.

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Wayne Turmel
Just a few years before it was less than five, all of a sudden, by.

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Wayne Turmel
2013, 20%.

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Wayne Turmel
Of white.

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Wayne Turmel
Collar knowledge workers, whatever we call.

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Wayne Turmel
Them.

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Wayne Turmel
Worked from home.

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Wayne Turmel
At least once in a while.

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Wayne Turmel
And those numbers kept rising.

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Wayne Turmel
And and we saw.

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Wayne Turmel
The first backlash.

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Wayne Turmel
In about.

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Wayne Turmel
2013, 2014.

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Wayne Turmel
Yahoo said, oh, wait a minute.

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Wayne Turmel
People are working from home and our managers.

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Wayne Turmel
Don't know how to handle.

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Wayne Turmel
This. So we're going to call everybody.

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Wayne Turmel
Back into the office. And there was craziness and rebellion. Then people freaked out. And if this sounds familiar, it's.

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Wayne Turmel
Very reminiscent.

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Wayne Turmel
Of what is going on now.

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Wayne Turmel
With auto.

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Wayne Turmel
Requirements. So we're talking about.

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Wayne Turmel
2013 here. Right?

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Wayne Turmel
Over the next seven.

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Wayne Turmel
Years or so.

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Wayne Turmel
Companies allow.

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Wayne Turmel
Remote work. The number grows and grows and grows.

00;13;12;24 - 00;13;13;11
Wayne Turmel


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Wayne Turmel
The number of.

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Wayne Turmel
People who.

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Wayne Turmel
Work remotely.

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Wayne Turmel
Full.

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Wayne Turmel
Or most of.

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Wayne Turmel
The time grows at about.

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Wayne Turmel
20% per year.

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Wayne Turmel
It's pretty amazing, actually. And here's the deal. Only 10% of companies have formal policies.

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Wayne Turmel
Around remote.

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Wayne Turmel
Work. Everything is done on a case by case basis.

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Wayne Turmel
Managers, some managers are.

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Wayne Turmel
Comfortable with it, some art, some companies allow it. Some companies, the senior don't even know that it's happening.

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Wayne Turmel
I remember.

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Wayne Turmel
Talking to clients who would walk.

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Wayne Turmel
Through their.

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Wayne Turmel
Offices and half the desks.

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Wayne Turmel
Were empty.

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Wayne Turmel
And they'd say.

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Wayne Turmel
Well, where is everybody? They're supposed to be at work.

00;13;55;04 - 00;13;55;17
Wayne Turmel
And the.

00;13;55;17 - 00;13;57;14
Wayne Turmel
Manager would say, well, they are at work, but.

00;13;57;14 - 00;14;09;26
Wayne Turmel
So-And-So's in Denver and so-and-so has a sick kid, and so-and-so has a big presentation tomorrow and wants to focus. And so it was happening. Remote work was happening, but there wasn't.

00;14;09;26 - 00;14;11;10
Wayne Turmel
A lot of rhyme or reason to.

00;14;11;10 - 00;23;23;21
Wayne Turmel
It.

00;23;23;23 - 00;23;26;02
Wayne Turmel
For leaders. As leaders.

00;23;26;02 - 00;23;43;23
Wayne Turmel
What does this mean for us going forward and as individuals? What does the evolving workplace mean for them? If they want a career, a successful lifestyle, to be employed all of these things are going to.

00;23;43;24 - 00;23;44;22
Wayne Turmel
Merit some more.

00;23;44;22 - 00;23;50;03
Wayne Turmel
Investigation over the next few weeks in this series. So thank.

00;23;50;03 - 00;23;50;21
Wayne Turmel
You for joining.

00;23;50;21 - 00;24;00;04
Wayne Turmel
Me. I know this has been a little long, but it's created context. We know how we got here and it was unwieldy and.

00;24;00;04 - 00;24;01;06
Wayne Turmel
Weird and.

00;24;01;06 - 00;24;10;28
Wayne Turmel
Largely unplanned. But here we are. Next episode we're going to take a look at the so what what do we do now? My name is Wayne Trammell.

00;24;10;28 - 00;24;12;25
Wayne Turmel
Thank you for joining us.

00;24;12;27 - 00;24;16;10
Wayne Turmel
All of these podcast episodes also have.

00;24;16;10 - 00;24;18;06
Wayne Turmel
Blog versions which are available.

00;24;18;11 - 00;24;27;18
Wayne Turmel
At Kevin eikenberry.com. You can contact me, Wayne at Kevin eikenberry.com. I appreciate you listening. I look.

00;24;27;18 - 00;24;28;02
Wayne Turmel
Forward.

00;24;28;02 - 00;24;32;16
Wayne Turmel
To walking you through the next few episodes. And thank.

00;24;32;16 - 00;24;33;04
Wayne Turmel
You for joining.

00;24;33;04 - 00;24;34;02
Wayne Turmel
Us on The Evolving.

00;24;34;02 - 00;24;34;21
Wayne Turmel
Workplace.