Author Image

by Remarkable Leadership Podcast Team 

Podcast Web Banner_Rogers Sandy-01

0 Comments

June 11, 2019 in 

Share 0
Tweet 0
Pin 0

There is a big difference between satisfaction with a product/service/organization and loyalty. Loyalty shows an emotional commitment. When someone is loyal, they promote for you. Sandy Rogers co-author of Leading Loyalty: Cracking the Code to Customer Devotion and the leader of FranklinCovey's Loyalty Practice. He chats with Kevin about the book and although much has been written about loyalty, this book provides simple, applicable principles, practices and a proven process for earning loyalty from your customers and colleagues and all the important people in your life. There isn’t just one thing. It’s all about listening for the real story, taking responsibility for the real job and following up. We need to move beyond process and empower our people to show empathy. Boosting external and internal loyalty will have an impact on your bottom line.

Author Image

About the author 

Remarkable Leadership Podcast Team

Share 0
Tweet 0

Leave a Reply

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Direct Your Visitors to a Clear Action at the Bottom of the Page

 Click Here Now
E-book Title
Click to access the login or register cheese