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January 14, 2020 by Remarkable Leadership Podcast Team Leave a Comment

Podcast Web Banner_Solomon Micah-01

Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience.

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Hosted By Kevin Eikenberry

Kevin Eikenberry is the Chief Potential Officer of the Kevin Eikenberry Group, a world expert on leadership development, best-selling author, sought-after speaker, popular blogger, husband and dad, a fan of Purdue athletics and antique tractors (especially John Deere’s).

Other Podcasts from The Kevin Eikenberry Group

Talk Like a Leader
Long-Distance Worklife

About The Kevin Eikenberry Group

Remarkable Leadership is a production of the learning-obsessed team at The Kevin Eikenberry Group, an Indianapolis-based organization dedicated to helping leaders make a bigger difference in their world.

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