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by Remarkable Leadership Podcast Team 

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January 14, 2020 in 

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Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience.

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Remarkable Leadership Podcast Team

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