There is a big difference between satisfaction with a product/service/organization and loyalty. Loyalty shows an emotional commitment. When someone is loyal, they promote for you. Sandy Rogers co-author of Leading Loyalty: Cracking the Code to Customer Devotion and the leader of FranklinCovey’s Loyalty Practice. He chats with Kevin about the book and although much has […]

Studies show that 92% of people trust referrals and you are four times more likely to buy from someone who was referred. This makes sense to Michelle Tillis Lederman, author of The Connector’s Advantage: 7 Mindsets to Grow Your Influence and Impact. In her early career, she realized that relationships are critical to your success, […]

I’m talking today about a foundational leadership development principle, but one people miss, forget, or falsely assume is covered. To register for our free master class video series The Journey to Remarkable Leadership, go to: https://KevinEikenberry.com/way. Additional Leadership Resources Sign up for our free video training series, 13 Days to Remarkable Leadership. Get your free […]

John Rossman is a former Amazon executive, who launched and scaled the Marketplace business, which now accounts for more than 50 percent of all units sold at Amazon.com. In his current role, he is often asked “How did Amazon do this?” or “Why did Amazon do it this way?” As such he decided to write, […]

I’m talking about a critical choice leaders must make, one that many never even consider. Compliance or commitment?  Which do you have, and which do you want? Let’s talk about what they are and why one is the best choice!  To register for our free master class video series The Journey to Remarkable Leadership, go […]