Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the …
Leadership and communication go hand in hand and most organizations are looking to improve communications with their teams. Jack Modzelewski is the author of Talk is Chief: Leadership, Communication and Credibility in a High-Stakes World and joins Kevin to discuss culture, communication, storytelling, and crisis management. Whether they realize it or not, Jack believes leaders …
Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors of Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined …
Kevin counts down the most downloaded episodes of 2019. As he recounts each episode, he shares his thoughts on why the conversation was valuable and who may find the most value in the discussion. Remarkable Dialogue Ask yourself: What actions will you take to make 2020 Remarkable? Leave your answer in the comments below. Additional …
Leaders at all levels understand you achieve success when you manage for both performance and health. But, how to do you change your organization to achieve that success? Kevin is joined by Bill Schaninger, co-author of Beyond Performance 2.0: A Proven Approach to Leading Large Scale Change and a Senior Partner at McKinsey. Bill and …
Managers have the opportunity and the responsibility to lead. Lisa Haneberg joins Kevin to discuss the 2nd edition of 10 Steps to Be A Successful Manager. Lisa recognizes people in the middle get it done and “manager” is not a negative word it is a job. Leadership is when you step up and do what …
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