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There are events in our lives that shape us. Events that make us think and re-think the way we do things. Mark Bertolini is no exception. Mark is the former chairman and CEO of Aetna and author of Mission-Driven Leadership: My Journey as a Radical Capitalist. He sits down with Kevin to share his stories; a child diagnosed with cancer, which made him a consumer of the health care industry and a ski accident, which forced him to ask for “help”. These events changed his perspective and he realized that maybe an iron-handed fist was not the best way to conduct business. Mark shares his lessons of empathy and talks about the progressive elimination of failure – not perfection. You need to continually get better and find not only ways but encourage, your folks to take care of each other and the mission of the company.

There are events in our lives that shape us. Events that make us think and re-think the way we do things. Mark Bertolini is no exception. Mark is the former chairman and CEO of Aetna and author of Mission-Driven Leadership: My Journey as a Radical Capitalist. He sits down with Kevin to share his stories; a child diagnosed with cancer, which made him a consumer of the health care industry and a ski accident, which forced him to ask for “help”. These events changed his perspective and he realized that maybe an iron-handed fist was not the best way to conduct business. Mark shares his lessons of empathy and talks about the progressive elimination of failure – not perfection. You need to continually get better and find not only ways but encourage, your folks to take care of each other and the mission of the company.

In this episode, Mark talks about 1. Leadership styles before and after major events. 2. Mission-Driven Leadership. 3. Trust.

One of the biggest absent attributes in a leader is courage. The courage to take a step first versus waiting for someone else to take the step.

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