Do you work with any difficult people? Research indicates when we deal with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. Amy Gallo joins Kevin to share practical advice about how to deal with challenging relationships. She tells us that although we have more positive and/or neutral interactions in a day, we tend to focus on the negative. We should be more empathetic and come up with different reasons why/what motivates another’s behavior. We should also take a step back to see if we are the difficult person. This episode was recorded during Virtual LeaderCon 2022.

Key Points

  • Amy Gallo shares how to have better interactions, even if it is just getting to neutral. 
  • She discusses the “Clean up your side of the street” philosophy. 
  • She shares types of difficult behavior with an emphasis on passive-aggressive behavior.

Meet Amy

Amy Gallo headshot
  • Name: Amy Gallo 
  • Her Story: Amy Gallo is the author of two books: Getting Along: How to Work With Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others. She works with individuals and teams to help them better collaborate, communicate, and transform their culture to support dissent and debate.
  • Worth Mentioning: For the past three years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Amy has delivered keynotes and workshops at hundreds of companies and conferences. She has taught at Brown University and Penn and is a graduate of both Brown and Yale University.
Sometimes difficult is a biased laden term. Sometimes we’ll say someone is difficult when we really mean they’re not like me or they’re not doing what I want them to do. said by Amy Gallo on The Remarkable Leadership Podcast

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