Legendary service drives business. Legendary service is CONSISTENTLY delivering so your customers come back; both internal and external. Kevin sits down with Vicki Halsey, co- author of Legendary Service Legendary Service: The Key Is to Care, with Ken Blanchard and Kathy Cuff, to discuss connecting with each other to do our best possible work. She …
Despite all our “friends”, “followers” and “users”, we are feeling more isolated than ever. Radha Agrawal calls this “community confusion,” Radha is the author of BELONG: Find Your People, Create Community, and Live a More Connected Life. She chats with Kevin about leadership, gentle self-awareness and community. She believes leaders need to cultivate their personal …
Less than ½ of organizations say they have a consistent understanding of what strategy is and have a common language for it. Today Kevin and bestselling author on strategy Rich Horwath, most recently of STRATEGYMAN VS. THE ANTI-STRATEGY SQUAD, chat about how leaders can build their team’s strategic capabilities. He believes that many managers are …
Understanding your point of view is a launching point to becoming more emotionally intelligent, thereby building better relationships. Guy Harris is part of the Kevin Eikenberry team as a coach and master trainer and co-author of From Bud to Boss. Prior to becoming a trainer and coach, Guy served as a Nuclear Engineering Officer in …
There are 10 positive emotions and when you express them, you open your mind to greater learning and better relationships. Scientifically, positive emotion expands our mental capabilities. Lisa Zigarmi is an organizational psychologist and leadership coach working with Fortune 500 companies and author of #Positivity at Work. Lisa and Kevin discuss positive psychology, esp. as …
Chris Dyer is the founder of G2 and the author of The Power of Company Culture. He joins Kevin to discuss lessons learned on his path to founding his own company. Chris has spent years researching what drives profits and productivity in a variety of corporations. He recognized that many leaders were intentional about NOT …
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