“I love to see people impacted by a great experience”, says Chip Bell, a renowned keynote speaker and the author of several best-selling books. In this episode, Kevin and Chip discuss some differences between customer service and innovative service. Further, how you can move from just value added to value unique and create a story […]

Leadership is an ongoing process and great leaders continue to learn because they are curious. They don’t necessarily learn from their experiences but by reflecting on their experiences. Kevin and Wally Bock discuss learning goals, relationships, and why to “not be the event.” Wally learned leadership as a U. S. Marine, an executive in a […]

“You’ve got moxie, kid”. We hear it in the moves but what does it mean? Join Kevin and John Baldoni, author of MOXIE: The Secret of Bold and Gusty Leadership (among other books), as they discuss gumption, guts and the resilience to pursue. Leaders need to be open to the learning process and not ashamed […]

Leadership is leadership, according to Major General David Bassett, Program Executive Officer for Ground Combat Systems. In today’s episode, Major General Bassett shares insight to leading and managing high visibility and high dollar programs. He challenges us to understand our role within the organization and recognize that if we have to use our title/position to […]

Leadership is not charging the hill; that is authority. Leadership comes before that. Jon Knokey, former NCAA quarterback, businessman, and author of Theodore Roosevelt and the Making of American Leadership, shares leadership lessons from Teddy Roosevelt. Learn about ‘work at the center’ and how Roosevelt looked at the big picture and positioned himself and America […]